View Full Version : LOW - High Speed Internet tests
Tired of reading those messages with speeds of 4000 - 6000 kbps downloads? How about starting a log for the rest of us. Post the speed checker, e.g. www.speedcheck.rogers.com, the speeds, e.g. 1360 kbps down/376 kbps up, your location, e.g. Willowdale, and the service Lite, Express, or Extreme. Maybe we can zero in on some problem areas and get some action from Rogers.
I just got through a chat with Rogers Tech Help and they say my Express service is acceptable! When I made the call, they had me disconnect my router. Then the speed was 1830/338. Maybe that is part of the problem. I usually see the speed drop to about 600 kbps around 5 pm. I never see 3000 kbps. I have rebooted my Terayon Modem a few times.
Swordfish
04-05-2006, 09:34 AM
Express is now 5Mb down and 386K up. Your bandwith stays the same I dont think its the router thats your problem....I think its the modem. Id call Rogers and ask for a new modem, the modem of choice now is the Motorola SB5100
I have it and my speeds on Express are consistant
Thanks Swordfish, I will give that a try.
im on lite and i think its sped up a bit too... nothing great but im not much on downloading
Cogeco speed test
dslreports.com speed test result on 2006-04-05 17:47:01 EST:
893 / 118
Your download speed : 893 kbps or 111.7 KB/sec.
That is 73.9% worse than an average user on rogers.com
Your upload speed : 118 kbps or 14.8 KB/sec.
That is 77.5% worse than an average user on
then from the rogers test :
213 kbps down/ 83.3 kbps up.. quite the difference
Dr.Dan
04-05-2006, 05:49 PM
Rogers Lite Edition London Always the same 24 hours a day :)
dslreports.com speed test result on 2006-04-05 17:52:52 EST:
976 / 124
Your download speed : 976 kbps or 122.1 KB/sec.
Your upload speed : 124 kbps or 15.6 KB/sec.
owg, Rogers doesn't promise any speeds... just that you can get 'up to' that speed...
If you are staying connected, they won't want to do anything for you... so now it's time to play their game.
Tell them that your modem keeps cutting out and you have to power cycle it to come back on... unplug it when you call them and tell them that it's not working, and you want them to test it from their end before you power cycle it again.
They won't be able to see your modem online and will send a tech out to replace it.
Oh, take note of what lights are usually on because they'll probably ask you what lights are on at the moment.
(Disconnect the cable line to see which ones are on and make a note of it then hook the cable back up before calling.)
Also, you didn't say what area you are in... if in the GTA you might be in a very congested area... and there's nothing you can do about it..
Well, other than continually (every day!) call and complain that you are not happy with getting 1/8th the speed you should be getting.. :ngf:
dslreports.com speed test result on 2006-04-05 18:42:37 EST:
497 / 322
Your download speed : 497 kbps or 62.1 KB/sec.
That is 85.4% worse than an average user on rogers.com
Your upload speed : 322 kbps or 40.3 KB/sec.
That is 38.4% worse than an average user on rogers.com
debbie
04-05-2006, 06:32 PM
im on lite and i think its sped up a bit too... nothing great but im not much on downloadingRogers Lite users just got another speed bump from 384Kbps to 1Mbs. :ydance:
Up to almost 3x faster and at no extra cost they say. ;)
Dr.Dan
04-05-2006, 07:10 PM
Rogers Lite users just got another speed bump from 384Kbps to 1Mbs. :ydance:
Up to almost 3x faster and at no extra cost they say. ;)
Yeah, that's cause they upped the price the month before.. :gaa:
debbie
04-05-2006, 07:42 PM
Yeah, that's cause they upped the price the month before.. :gaa:That was to cover the previous bump. ;) I think it's the third one in the past 12 months.
I just got off the phone with Rogers. For once the low speed coiincided with the call. Its 10:30 pm and the modem is directly to the computer. The Rogers speedcheck gets 280 yes 280 kbps download and 233 upload. Maybe a record low for Express. They made a ticket up so maybe I will see some action.
Checked the speed at 07:00 hrs. using speedcheck.rogers.com
Speed now 2560/335 kbps. Highest I have ever seen in Willowdale since 2003, with Express. I will try to remember to make some checks during the day and into the evening.
just checked mine at noon using speedcheck.rogers.com and got 4.67Mbps/398kps in mississauga [oh yeh that with the rogers high speed] Oops sorry I think I put this in the wrong link. Excuse me this was an accident.
I am trying to plot Rogers Express speed hourly through the day. I started at 2560 kbps download at 07:00 hrs. and it is now down to 785 kbps by just after noon.
Hi owg, Ok got ya and I'm sorry but I'm just using high speed not express and will now permanently get out of your thread.
Ted - The Rogers services are Ultra-Lite, Lite, Express, and Extreme. Which one are you using?
Hi owg,
I checked and I'm on the express I was getting it confuse with the extreme. I'm still one of the rare birds using the old taryon [or something like that] modem and it seems to work pretty good to me.
If it helps you at all I just did the speed check again and:
download = 4.54 Mbps
upload = 397 kps
My computer shows the time as 5:00pm
Ted - Here is what I have to endure. I started at 07:00 hrs at 2560 kbps and ended at 17:45 hrs at 384 kbps. I will try to post the graph.
smirnoff
04-06-2006, 06:42 PM
Off hand i would say they have over sold your area.
It is possiable that your node is crapping out i did have that same speed issue with rogers once and it came down to that.
But judging by the speed jumps yours is a area rogers killed with too many people.
Ted - Here is what I have to endure. I started at 07:00 hrs at 2560 kbps and ended at 17:45 hrs at 384 kbps. I will try to post the graph.
Hi again owg,
WOW from a high of around 2500 to a low of below 500 over that 12hr stretch for download is UNBELIEVABLE. I can now see why you entitled your thread " LOW - High Speed Internet tests ".
I hope you have some luck getting it fixed because the other day I got a note from Rogers saying mine had gone up from 3MB to 5MB & all I had to do was reset my modem.
From old posts on this subject a lot of people have got their speeds up by various methods but the one thing that seemed to work for them was to really bug Rogers until you hit someone that will fix it for you.
Good luck,
Ted
Here is the latest performance graph. Rogers phoned today to say the issue has been upgraded to a Special Area for Resolution.
T_Totler
04-08-2006, 05:14 PM
Here is the latest performance graph. Rogers phoned today to say the issue has been upgraded to a Special Area for Resolution.
One good thing about Sympatico HS is that you get nice, consistent speeds. May not be the fastest, but I prefer consistency over speed :)
Well we'll give Rogers a few days to fix it, then its a snail mail to Ted on Bloor Street so he knows what is going on. If Ted doesn't care then its over to Sympatico. What worries me about the phone lines in this neighbourhood is that Bell buried them about 3" under the soil a few years ago. Consequently they frequently get dug up. If they fail in Winter, Bell comes around and hangs them on the trees until Spring. It is quite unbelievable.
simoesj007
04-10-2006, 06:14 PM
I just got off the phone with a Rogers Tech Guy for the second time. Now i'm pretty damn upset. The first time I called he had me e-mail some ping tests to the internet support e-mail. Everything else seemed fine so he was out of ideas.
I recieved an e-mail back saying they would call me if the problem was not resolved. Guess what? Problem not resolved, no phone call recieved.
So the tech guy I just talked to now read my the log regarding my issue. He told me that theoretically if I had speeds above 1Mbps then I was within range of the High Speed Express Download speed.
He told me he was terribly sorry but he suggested I tried to swap my modem (Terayon) for a Legacy (free of charge).
Here is my speed test:
Download - 667 Kbps
Upload - 334 Kbps
Round Time - 9ms
That is a ridiculous result for $45+/month.
I need some help please, i've tried everything. I have a direct connection from outside straight into my modem. No splitter, no routers, no viruses, no spyware...
Should I get a Legacy Modem? Or should I try something else; i'm all out of ideas. ANy help is greatly appreciated!
P.S I'm in Toronto
T_Totler
04-10-2006, 06:51 PM
Sorry for sounding overly symplistic, but methinks you should say goodbye to Mr. Rogers and look for an alternative provider. jmo.
Dr.Dan
04-10-2006, 07:14 PM
There must be a misunderstanding there... they don't call you to tell you the problem is still there... they will call if it's fixed only.
Last thing to do is to write to the office of the president.
If you still don't get anywhere your only choice is to get another ISP.
T_Totler
04-10-2006, 07:37 PM
Last thing to do is to write to the office of the president.
If you still don't get anywhere your only choice is to get another ISP.
Exactly. Besides, I'm sure complaint letters from the average Joe/Jane don't reach Ted's desk anyway.
They are probably intercepted by a plethora of secretaries and assistants whose sole job it is to fire back a response letter, already templated in Word format, which they then send back with Ted's electronic signature on it.
Dr.Dan
04-10-2006, 07:59 PM
Exactly. Besides, I'm sure complaint letters from the average Joe/Jane don't reach Ted's desk anyway.
They are probably intercepted by a plethora of secretaries and assistants whose sole job it is to fire back a response letter, already templated in Word format, which they then send back with Ted's electronic signature on it.
No, OP won't get you to Ted's office... it's more like the highest level of support... where you actually get personal support.
I've always had a positive experiance from OP... and credits for my trouble.
Not saying that the problem will get resolved, but you'll probably see a tech come out and do a complete check of your local network... something that you're not going to get talking to a level one tech ;)
No, OP won't get you to Ted's office... it's more like the highest level of support... where you actually get personal support.
I've always had a positive experiance from OP... and credits for my trouble.
Not saying that the problem will get resolved, but you'll probably see a tech come out and do a complete check of your local network... something that you're not going to get talking to a level one tech ;)
What do you mean by OP?
Dr.Dan
04-10-2006, 10:10 PM
OP = Office of the President
Seems like Bells a pain to some people and Rogers to the others.
What we need is a voice in the mater of high speed, and we have none. These companies should have to guarantee service for the price they charge. It’s a free lunch and somebody needs to close the door.
I would like to see somebody make a detailed map of Ontario including streets so we could place our pin on it and include our ISP name the price we pay, upload and download speed , type of service like wireless, satellite, Cable or DSL; list in detail the quality of support we get from our ISP like how long one waits on the phone to get through and how well and fast they resolve issues.
With all this listed we could at least see a profile of problem areas and also maybe find out what percentage of customers are getting what they are paying for.
This map would point out to you, that all your neighbours on your street are getting 3 meg Bell or Rogers service while you are the only one getting 56K on the same service. Hard for a ISP to argue with facts.
I have come across customers that are paying for high speed $45.00 month + and only getting just over dial up speeds and they do not know the difference. This has been going on for years. People being ripped off by the providers. When we call the provider they offer to move your price down to the lower speed that you have been getting but no refund for the overcharges of service not provided and that could be many hundreds of dollars per year in over charges in the ISP bank; Kinda stinks like cellular service doesn’t it. ONLY IN CANADA!
ISP should only be able to bill according to a individuals actual up / down load speed received and verified not from a wish list.
The Government opened up this market so we could have some competition but none has happened as there seems to be a restriction on service and I wonder what third party providers are really up against dealing with the two big players.
We need somebody like Dale Goldhawk www.goldhawk.com (http://www.goldhawk.com) to fight for us all.
If anyone on this site has the time and know how to make this map happen without bias advertiser support; please make it happen for us all.
BEM - I think this is what the Broadband Users Group set out to do but they were ground down by Rogers and Bell.
simoesj007
04-12-2006, 03:18 PM
Thanks for the input, but I would of dropped Rogers a long time ago had I not receieved excellent service for years. The issue here is that this has only started happening recently. My speeds were always above 2.5Mbps on average.
The odd thing is that I only get below 1Mbps sometimes. Just now I ran a test and got this:
Download - 1.40 Mbps
Upload - 389 kbps
Better than the previous test. Sometimes I even get 2.5 + Mbps; so i'll swap modems to see how things work.
How are the Legacy Modems? Better than Terayon?
Just in case you are wondering, still no action from Rogers on the April 5 ticket or the upgrade to a special area for resolution. Speeds in the 600-1800 kbps range, hardly Express. Is it time to post the letter to Ted yet? I may send him 3 years of data with a prorated overcharge claim.
Dr.Dan
04-13-2006, 06:38 PM
Have YOU called back and inquired about the ticket yet?
Also. don't give them that range of speed... just say that most of the time it's around 600k... SOMETIMES a bit higher, but not often.
Just make it sound as bad as possible without actually lieing about it... stretch the truth ;)
Hi again owg -- yep keep the pressure on -- re the squeeky wheel............
Stats for download kbps April 2006
Average 987
Max 2560
Min 276
Count 34 (number of tests)
Average July 2002 to April 2006 = 1036 kbps
Count 28
Express Service!!
Checked on the April 5, 2006 ticket. No action yet.
downloading at 440 kbps this evening. Rogers Tech says the area problem has been sent up (I think he said through 10 levels). Mailed the letter to Ted Rogers today.
Hi owg,
Sorry your PROBLEM hasn't been looked after yet.
If they can't fix it then at least they shouldn't be charging you the full amount for express when your not getting express speeds.
I sure don't want to aggravate you further but if your paying for express you should get express speeds just like I just got = 5.06 Mbps download and 400 Kbps upload
Take Care,
Ted
I hit 4330 kbps download this morning at 06:40 hrs. The highest ever. By 11:30 its down to 1130 kbps but still much better than the last few years. Maybe they fixed something. That Ted Rogers must be a real entrepreneur. He took action even before he got the letter.
Hi owg,
Well that reading of 4330kps is sure more like it in fact thats just about as good as it gets as for dropping off later I think that also is par for this course.
Anyhoo I'll keep my fingers crossed for you that it is fixed or at least its getting better -- right???
Ted:)
Here is the latest Rogers Express download speed data. I guess that 4330 kbps was a one off, however the really low speed have gone away.
Hi owg,
Sorry -- it sure looks like it was a one of that s/b most of.
Looks like you gotta keep pestering them until they fix it.
Is there anyone else here in Willowdale that is having the same problems as owg???? Or is there anyone else in Willowdale that is getting the correct speeds for Rogers Express????
Come on guys there must be other users in Willowdale that can help here -- PLEASE post your speeds.....
Ted
Quite a drop off in download speed today. 3560 kbps at 06:10 hours, and 582 kbps at 19:00 hours. Can anyone quote a generally acceptable speed for Rogers Express. If they advertize say "up to 4500 kbps" is say 75% of that generally acceptable? I'd like to draw an "acceptable" line on the chart.
Day 19 since my work order was written. Tech Support says there are too many people in my area. I guess I will need to work with the Mayor to reduce the number of people in Willowdale. "Still pending". No estimated date for resolution. Download speed was 2010 at 08:15 this morning and 719 kbps at 16:00 hours.
smirnoff
04-24-2006, 04:24 PM
There wont be a fix unless they upgrade the equipment and that could be years or never.
Its the reason why i moved to bell, as the number of people has no affect on the speed.
Swordfish
04-24-2006, 05:09 PM
There wont be a fix unless they upgrade the equipment and that could be years or never.
Its the reason why i moved to bell, as the number of people has no affect on the speed.
I agree it took them a year to fix my area and it was congested
smirnoff
04-24-2006, 05:18 PM
If you can get it in your area i would check out bell as it may be better for you then rogers at the moment.
I will start checking out Bell. Thousands of people are moving in between 401, Sheppard, Bayview, and Leslie. That may be the problem.
There wont be a fix unless they upgrade the equipment and that could be years or never.
Its the reason why i moved to bell, as the number of people has no affect on the speed.
Hi smirnoff,
What speeds are you getting with bell? and how much for their services?
Thanks,
Ted
Rogers just raised my monthly rate $2. You have to admire the gall. Slower speeds higher rates!
I always thought the speed dropped at 4 pm when the kids get on line. But today - noon download 2890 kbps, great, 13:10 hours 599 kbps. What happened?
:) Hehhh owg I hope it keeps up for ya :)
smirnoff
04-25-2006, 02:37 PM
I get 4200/677 24 hours a day always the same.
Seems thats going up shortly and no caps.
10 pm Speedcheck shows 339 kbps download, 210 upload. I just sent off a second letter to Rogers head office. There are lot of disatisfied customers on the Rogers forum at dslreports.com . I would rather get it fixed than move to Bell since I use the rogers.com for a few email addresses. Also I have a website on the free no ads Geocities space.
smirnoff
04-26-2006, 11:51 PM
Been there done that tried that for a year.
Honeslty they don't care about the home user much and old ted is more interested in buying things like sckydome and fido which have never actually made money then fixing things.
Dr.Dan
04-28-2006, 10:40 AM
Honestly, they don't care about the home user much and old ted is more interested in buying things... <snip> ...then fixing things.
Actually, that would be young Ted... Edward ;)
If it was still old Ted, I'm sure things would be quite different... he cared allot more about the cable business..
Poor Jr. is just worried about making money $$$... and doesn't give a rats @$$ about anyone else.
Probably right Dr.Dan and from latest reports re his last 1/4 with multi million profits I guess he's doing it right for his bottom line BUT still owg shouldn't be charged for something he's not getting --- right????
I may change my approach if they won't fix the speed. I'll work up a claim based on average download speed over 3 years versus a par or average of something in the 3 kbps range.
Well its been a month since Rogers wrote up a ticket, then elevated the issue of low speed in the Willowdale area. absolutely no action from them and no explanation except "they must be working on it". Typical download speeds for the evening are 400 - 800 kbps and this is called Express.
smirnoff
05-04-2006, 09:10 PM
Now you know why i went bell there really good at were working on it but no doing anything at all.
Rogers was down for a short time this morning around 11:15 hours. I must have been the first person to reboot the modem, and it came on and checked out at 4120 kbps download. By 14:40 hours the speed was down to 1550, and by 16:30 hours it was down to 520 kbps. I think this shows clearly its a problem with too many people paying too much money for not enough servers.
The Office of the President called. They are changing my modem tomorrow. Running 577/207 kbps right now. Also just got the letter from Rogers saying they increased my speed from 3 Mbps to 5 Mbps. I will report the before and after with the new modem.
smirnoff
05-14-2006, 06:45 PM
The Office of the President called. They are changing my modem tomorrow. Running 577/207 kbps right now. Also just got the letter from Rogers saying they increased my speed from 3 Mbps to 5 Mbps. I will report the before and after with the new modem.
I love that they upgrade your profile when there just to many people online to begin with, got to love that logic.
Hopefully they can swap the modem out with one using a different bandwith (not quite the right term ) and you shall get the speed back.
Rogers just installed a Webstar Modem in place of the old Terayon. Download at 10:10 hours 1040 kbps, at 11:25 hours after installation 4670 kbps. Looks promising. I asked about a Motorola SB5100 but cable guy said this was just as good. Thanks to all for the support. It took 6 weeks, many calls, and two letters, but hopefully I will see an improvement in average download speed.
smirnoff
05-15-2006, 02:02 PM
Will the newer docsis modems run on a different bandwith( not completely correct).
One thats in your area is hopefully not used as much and less congested.
As for the modem it all really depends on the one you got, alot webstar modem had a upload flaw which would causes them to reset all the time.
(upload too much and it would reset,be it checking your mail or anything else).
This is well know in rogers and either the tech was new,clueless or tossing bull around.
Test out the modem with something like a bitorrent and see what happens.
Best of luck.
6pm download speed is still up at 4300 kbps. I guess the problem was the old modem.
Dr.Dan
05-15-2006, 06:51 PM
Yes, the Webstar is as good as the SB5100.
The first ones out did have the problem, but they have since corrected it.
I've had my webstar for over 2 years now and never had a single problem with it.
Even though for the last year I'm on Lite Edition; those that had the problem had even lower speed than I get on Lite...
It's been stable 24/7... even running torrents and surfing at the same time ;)
smirnoff
05-15-2006, 07:01 PM
Good the hear the webstar was good hardware but crippled with bad firmware.
Hopefully they don't have any of the outdated ones running around.
Dr.Dan
05-15-2006, 07:32 PM
Hopefully they don't have any of the outdated ones running around.
That I have been TOLD has been corrected... as they get the older ones back they are fixed / updated (Don't know what, as he didn't get into details)
steve336
05-18-2006, 10:42 AM
Download Speed: 3859 kbps (482.4 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
new york test 1045am est
Hi owg,
Yehhhhhhsssssssssss :rah:
Wow -- now your rockin. Sure glad you hung in there and finally got some good results. :tti:
Have a ball.
Ted :)
smirnoff
05-18-2006, 05:53 PM
It better be he worked hard enough at it...lol.
Webstar performance seems to be holding up.
Looks like you got it solved and are now fully operational..................
Here is how the speed looks after about 20 days with the Webstar instead of the Terayon. It still has the slowdowns in the evenings but averages about 4000 kbps.
Dr.Dan
06-02-2006, 11:47 AM
You still have some ups and downs... but given your area, that's pretty good speed.
Hope you're happy with it now :)
Here is how the speed looks after about 20 days with the Webstar instead of the Terayon. It still has the slowdowns in the evenings but averages about 4000 kbps.
Hi owg,
Like the Dr says some downs but ALOT better than before & probably par for your area now.
I'm still using the old Terayon so if my speeds ever deteriorates like yours used to be I know what to do.
BUT I don't look forward to going through all the hoops that you had to endure.
I think now that I know what the solution is it would be easier to just buy one of the newer motorloa modems that everyone seems to prefer.
Anyways happy surfin.
Take care,
Ted
Well I wasn't going to mention this but after all that complaining, they finally changed the modem - good. Then I got my next bill. They cut out my VIP discount, and started charging $3.33/month for the new modem. So the bill was $55.07 up from $45.66 the previous month, and up from $43.28 the month before that. I talked them back to a 5% discount, and I bought the modem for $99. It never ends with Rogers. But I am happy with the modem.
T_Totler
06-02-2006, 05:54 PM
It never ends with Rogers.
There was talk on the news this morning that Ted Rogers now wants to buy an equity stake in the Toronto Maple Leafs, so guess who'll end up paying for that? :rolleyes:
Dr.Dan
06-02-2006, 06:57 PM
Oh boy... yeah, they're cutting out the discounts they gave to lure everyone over... :rolleyes:
Now Bell is doing something simular... so I'm going to give it a shot
After 7 years with Rogers, I'm going to try out sypatislow and see just how bad the lines are around here...
Hey, it's a free trial, so why not... what do I have to loose??
T_Totler
06-02-2006, 07:09 PM
Hey, it's a free trial, so why not... what do I have to loose??
I don't get the warp 9 speeds that some Rogers folks get here, but my Sympatico HSE speeds are consistent, regardless of the time of day. Consistency is more important than speed (imo).
I average about 2400-2500 kbps down and 650-700 kbps up which is plenty for my needs.
If you get those speeds Dan, I'm sure you'll be happy :)
Dr.Dan
06-02-2006, 07:21 PM
I don't get the warp 9 speeds that some Rogers folks get here, but my Sympatico HSE speeds are consistent, regardless of the time of day. Consistency is more important than speed (imo).
That's the thing... lines are known to be bad around here... so who knows..
If nothing else, my Rogers line has always been consistent ... never goes down; always the same speed.
(I know, that's something you don't get in the GTA ;))
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