On back-up dial-up

[Bogie]

Really weird situation today on my high-speed DSL connection. Cutting in and out, sometimes 1 minute or so, sometimes 1/2 hr or more.

4 calls to VIF tech support, and each time the same thing ... reboot your modem, reboot router, disconnect from router, do direct PPPoE from your computer, reboot, etc., etc., etc. Despite my telling them that my equipment was OK, and possibly it was at the Bell CO.

Well, finally, after the 4th call, they agreed with me. Trouble ticket issued to Bell. Standard procedure is 48 hrs response.

So, now I'm on dial-up backup, 56k modem and only 26.4 kbps connection :mad:

Only good side might be that the reboot at the local CO might bring my high-speed back to what it was before I switched to Sprint from Bell. Had dropped from 3.2 to 2.4

[ctcgirl]

humm I am having trouble with Sympatico today cutting in and out sometimes for 1/2 hour and sometimes longer and than I can reconnect sometimes only for a minute though.

[Bogie]

humm I am having trouble with Sympatico today cutting in and out sometimes for 1/2 hour and sometimes longer and than I can reconnect sometimes only for a minute though. Sounds like my problem. All DSL routes through the Bell local CO, regardless of the ISP or phone service provider.

I'm back on high-speed, but heaven knows for how long.

[SuperFriend_XP]

I was in your shoes for 2 weeks til last Monday

[mander]

This is bordering on hardware help I think but I have to ask one question? Is your modem or router plugged in to the wall jack drectly or through a splitter? If so, there might lie the whole problem. I have seen this a few times before with intermittent disconnect. If this is the case, try it for awhile plugged dirctly into the wall plug without a splitter.

[Vodafone]

Yes, I keep getting told by Rogers that I must plug the modem direct to the wall!

do not connect it in a power bar! It does cause problems which I have noticed!

[Menthol]

Thanks for that tip. I am having problems now. I will try that. See my comments here (http://www.thecomputermechanics.com/forums/showthread.php?t=449) .







Yes, I keep getting told by Rogers that I must plug the modem direct to the wall!

do not connect it in a power bar! It does cause problems which I have noticed!

[Ken_ver_1_5]

yes dialup is fun I haven't forgot it:)
hope thing get back to normal soon,,

[Bogie]

This is bordering on hardware help I think but I have to ask one question? Is your modem or router plugged in to the wall jack drectly or through a splitter? If so, there might lie the whole problem. I have seen this a few times before with intermittent disconnect. If this is the case, try it for awhile plugged dirctly into the wall plug without a splitter. Naw, do all my own wiring, and it's proper. My box (1 of 6 on my system, plus my VoIP adapter) is on 24/7 and this just started this afternoon. Before calling tech support (I rarely have to) I check everything that they are programmed to ask - tell them I did, but they still run through it anyway. All wiring was fine, router checked and rebooted - RJ45s seated properly - all 4 of them and the modem wiring to it, and all wiring seated properly on an additional hub. Reboot this, reboot that, check the PPPoE on the router to make sure. Connect computer direct to modem and set-up PPPoE to test, still wasn't a go. Frustrating experience when you know it isn't any fault at your end.

All back running OK for the last few hours, but only time will tell, and Bell surely won't admit they had any hardware problems in their CO's or elsewhere for routing.

[ctcgirl]

Well they checked my phone lines and suddenly I was connected again and still and it has been going on 4 hours now...Bell or (sympatico) (I keep wanting to put a ca after sympatico) around 8:00 tonite and told me that he reviewed my profile and adjusted it accordingly and now I should see higher speeds and I am seeing faster speeds now...
Thank you Sympatico.ca...lol

[Law]

I had the same problem and it turned out that the splitter i was using was giving a weak signal to my modem. Took it off and plugged it directly into the main cable line and am getting great speeds now and no mor einternet cutting out for hours.