Bell telephone tech support brain dead

[smirnoff]

whenever it rains or ins windy the phone cuts out and the internet dies.

even when its not doing that the internet has to be reset becuase the line to the pole has so much damage after 60 years that its crap.

now sympatico tested everything and found out that up to the pole its great but to the house its a joke and you would think bell telephone would fix this.

5 service calls later all thats been done is they come test the line at the demark and say phone works and leave, of course they never boather showing up in bad weather so the phone is still working at this time.

had enough and called them and flipped out on some moron and told them how is checking the line when the weather great going to fix things and do these guys actually listen to sympatico internet when told the lines toast?

i swear you have to spell it out one word at a time for them before they clue in and agree to do something.

rogers was a major pain and always blamed us but even they weren't this stupid all the time.

now finaly the line is going to get replaced which was all that was needed .

[Dr.Dan]

It'll get fixed.... by the time you move... :ggl:

Then you can start all over again.... :laf:

[Swordfish]

I find that to after it pours, my speeds tend to drop abit but not to much. The other day it was raining and my upload speeds wer almost non existant :nde:

[Frogy]

My personal experience was similar other than the service aspect. Possibly since we have been loyal Bell customers for some time and I have 3 services from them, (no tv but phone, cell and internet) and are very pleased with them. I believe that if you switch around a lot that the subsequent service suffers whether it be rogers or bell. jmo

[Bogie]

I remember, when living in rural Muskoka, that the lines from the pole to our house became our responsibility if we didn't want above-ground wires. After many, many problems with our phones, we hired a private contractor to bury the lines (200 ft) to the pole (Bell had to connect them though LOL). Everything worked fine after that. Same problem with Ontario Hydro with fluctuating load balances, until we hired a private contractor to record the variances.

"Never" their fault unless proven guilty.

[Frogy]

Smirnoff, you once indicated that you were going to move from there, is that still the plan? If so, why do you trouble yourself with this?

[smirnoff]

i am and like dan said its probly going to just when they fix them.

also i run the building and its unfair to other tenants to put up with stuff like this.

[Frogy]

That's true and you get a :bsu: for your concern and efforts.

[smirnoff]

you would think they would have replaced the lines long before now since there so old even bell doesn't know when they were installed.

all we know for sure is that dundas street use to be the alley behind us and not the street thats now infront of the house.

since the alley is a one lane road that runs behind all our houses here you can imagine just how long ago that was.

[Mischief007]

had enough and called them and flipped out on some moron and told them how is checking the line when the weather great going to fix things and do these guys actually listen to sympatico internet when told the lines toast?

i swear you have to spell it out one word at a time for them before they clue in and agree to do something.

rogers was a major pain and always blamed us but even they weren't this stupid all the time.

now finaly the line is going to get replaced which was all that was needed .

Not trying to sound like an ass but hopefully you didn't flip out on a Level 1 tech or something like that. I know you are having issues with your lines and are sick and tired of it, I know I would, but hopefully you flipped out on the people that should be doing the fixing. I work Tech Support and I hate it because people flip out on me for no apparent reason, even when I go out of my way to help them.

That was a little off-topic but I do hope that they will finally fix the lines to your place. :)

[smirnoff]

i was calm right up to the point she started acting like a moron.

had to explain everything to this one and have no idea how she got the job.

[Mischief007]

i was calm right up to the point she started acting like a moron.

had to explain everything to this one and have no idea how she got the job.

Understandable. :). I deal with morons from phone companies on a daily basis so I understand :).

[Dr.Dan]

I had one that I think slept through training... and didn't have a clue... after half an hour I said never mind and hung up.
Called back and talked to someone that had a clue and the issue was taken care of in less than 5 minutes :)

[Yogi]

Not trying to sound like an ass but hopefully you didn't flip out on a Level 1 tech or something like that.
That's a very good point......

Too many people fly off the handle at the first person they come into contact with. That person is very likely to be powerless to do anything for you so you're wasting your time and energy.

Whether it's tech support, your bank, the place where you take your car to get fixed etc., always elevate your complaint to the person who can make a decision and fix your problem. That's what I do, and it has served me in good stead for years. :)

[smirnoff]

probly unfair of me but after 6 times i was feedup and at this time i am very stressed out.

[Swordfish]

Not trying to sound like an ass but hopefully you didn't flip out on a Level 1 tech or something like that. I know you are having issues with your lines and are sick and tired of it, I know I would, but hopefully you flipped out on the people that should be doing the fixing. I work Tech Support and I hate it because people flip out on me for no apparent reason, even when I go out of my way to help them.

That was a little off-topic but I do hope that they will finally fix the lines to your place. :)

What I hate the most is when you get on the phone with these "Techs" and just to be fair some of them do know what they are doing, but you can tell which ones are reading off of a sheat ...... when they are finished they say there is nothing wrong with "their" internet service and that its all your computer and you should take it in to a shop and have it looked at .

Little do they know what I do for a liveing.

But when you call back and talk to a different guy they say yeah there is a problem

I'm not just picking on Rogers Bell also

I just think that these "Techs" should have alittle bit better training if they are trying to diagnose problems.

IMO

[Mischief007]

smirnoff
I understand and don't blame you. I don't think I would do the same thing as you but then again I have never gotten into a situation like that before.

Swordfish
That's why where I work, everyone is trained properly. In the last 6 months I've only had to say "fix your computer" maybe 10 times at most. And most of the time, the computer was already messed up to begin with. Fact is I only deal with one piece of equipment and its software.

[Tess]

probly unfair of me but after 6 times i was feedup and at this time i am very stressed out.

Sounds like it's time to send in the big guns, maybe fracture a few ribs? ;)

I know just how frustrating it is.

[smirnoff]

Sounds like it's time to send in the big guns, maybe fracture a few ribs? ;)

I know just how frustrating it is.


i would probly get invaded by bush for having weapons of mass destruction...lol

[smirnoff]

finaly they are going to replace the line to the house on oct 11.

2 weeks wait but now its going to get done instead of this fooling around.

[Mischief007]

finaly they are going to replace the line to the house on oct 11.

2 weeks wait but now its going to get done instead of this fooling around.

Good. Glad things are working out for you smirnoff :).

[smirnoff]

Good. Glad things are working out for you smirnoff :).


thanks need alittle good luck.

[Swordfish]

smirnoff
I understand and don't blame you. I don't think I would do the same thing as you but then again I have never gotten into a situation like that before.

Swordfish
That's why where I work, everyone is trained properly. In the last 6 months I've only had to say "fix your computer" maybe 10 times at most. And most of the time, the computer was already messed up to begin with. Fact is I only deal with one piece of equipment and its software.

Instead of saying that, they could at least escalate a ticket to a Leval two tech who could take a more closer look at the issue.

I actually hung up on one guy who argued with me and said " it was all my computer and that I must have made some sort of change to it that caused the problem " even though I did nothing to it.

[Tess]

i would probly get invaded by bush for having weapons of mass destruction...lol

lol true enough. ;)

I'm glad you got some action..hopefully that will be the end of that aggravation.

[Mischief007]

Instead of saying that, they could at least escalate a ticket to a Leval two tech who could take a more closer look at the issue.

I actually hung up on one guy who argued with me and said " it was all my computer and that I must have made some sort of change to it that caused the problem " even though I did nothing to it.

Yes they could. Where I work, we are the last line of defense though. We won't say fix your computer until we've exhausted everything. I managed to stay on the phone with a customer for 2 hours on multiple occasions just to show it was not our software but something else. We don't fix the computers, although some think we do, just our own software. But at one point you can tell from experience that it is better to reload everything.