PDA

View Full Version : Cannot open file attachment nor reply to email



Chips
07-12-2005, 05:15 AM
My trouble started when I downloaded Netscape 8. Since then neither my internet explorer nor the netscape browser has been working properly. I have since uninstalled the Netscape browser, but my internet explorer is still not working.

Here's my problem. I use the browser to access webmail through the my.senecacollege.ca webpage. After I login and get to my mail, if the mail has any attachments (such as word, excel, lotus etc. documents), and I click on the attachments to open them up, the documents will not open.

Prior to downloading the new netscape browser (which I no longer have), I used Netscape 7.2 browser. When I clicked on the attachments, I would get a dialogue box which asked if I wanted to open the document or save it to a disk. The same used to happen with my internet explorer browser. Now I get absolutely nothing.

Also if I try to respond to the email, I cannot respond. When I click on "reply" the dialogue box which usually came up for me to respond, no longer comes up, so I cannot respond.

This is happening only on my computer. If I go to another computer, I can access the mail fine, open attachments fine and respond fine.

Could someone please help me with this problem. I need my computer to continue earning my daily bread. Thanks.

mitch
07-12-2005, 06:50 AM
Not sure if you reset IE it would help but its worth a try...

IE... Tools... Internet Options... Programs Tab... Reset Web Settings... (You will have to reset your own home page after you do this)

Check the box at the bottom (IE should check to see whether is the default browser)

Close down IE and then reopen it..

You may also want to check the security for attachtments via OE...
OE... Tools... Options... Security Tab...
Uncheck... Do not allow attachments to be saved or opened... blah blah blah
Restart OE

Chips
07-12-2005, 10:19 AM
Thank you for the suggestions. I will try it to see if it works, but I would welcome any more suggestions. Thanks again.