can't remove Trojan Horse

[rockin]

Here's what the message says

Tojan Horse
startpage.19.j
lower down on the message it says
se.dll

any idea how we can get rid of this

Thanks rockin

[eyetee]

http://www.spywaredb.com/remove-trojan-win32-startpage-jr/

[Frogy]

edit= Try the previous suggestion first, that should work but if not...


Download and install this...

http://www.download.com/HijackThis/3000-8022_4-10227353.html

Deactivate Spybot if running and run hijack this then post what it's found here

[rockin]

we cannot get rid of this virus,
we cannot open up internet explorer
whenever we try to install anything, like a virus program, it will load up to a certain point, then stop saying "we need administrative rights to continue"

not sure what we can do to get this computer up and running
thanks in advance, rockin